Information For Our Customers
  • Your health and well-being remain a priority. In addition to our regular practices, we've taken the following measures:
     
    • Protective shields at our cash registers in stores
    • Enhanced cleaning in our stores.
    • Masks remain mandatory for Associates in most locations for the time being, and we will be making both masks and gloves available for all Associates.
    • Following CDC guidance, in U.S. stores, faces coverings are now optional for fully vaccinated customers. We ask non-vaccinated customers to please continue to wear face coverings while in store, for the health and well-being of others (exceptions include any state or local mask orders that are still in place).
    • Occupancy limits vary by store.
    • Encouraging social distancing in stores and across our other buildings. Please leave 6 feet between yourself and others while shopping and in our check-out line.
    • Please click here for the specific hours of a store near you. Operating hours may vary. We regret any inconvenience our customers may experience.
    • Occupancy limits vary by store.
    • Layaway will be closed except for pickups and cancellations.
  • Items Purchased In Stores:
    • In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed T.J.Maxx store within 30 days after the store reopens, or any other open T.J.Maxx store within 30 days of purchase.
    • Our return policies are always subject to local, state and federal restrictions.
    • All other terms of our standard Return Policy apply.

    Items Purchased Online:
    • Our return policies are always subject to local, state and federal restrictions.
    • You may return Merchandise purchased online to any open T.J.Maxx store within 40 days of your order date.
    • Alternatively, merchandise purchased online can be returned using our return-by-mail option.
      • Due to the additional health and wellness practices we have introduced to our online fulfillment center, you may experience delays in the processing of returns.
    • All other terms of our standard Return Policy apply.
    • Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience.