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Effective Date: July 2025 Welcome to the privacy statement ("this Privacy Statement", "this statement", or "our statement") for Marshalls, TJ Maxx, Sierra, HomeGoods, and Homesense, divisions of The TJX Companies, Inc. ("TJX"). Marshalls, TJ Maxx, Sierra, HomeGoods, and Homesense may be referred to throughout this statement as "we", "us", or "our". Sometimes we may refer to Marshalls, TJ Maxx, Sierra, HomeGoods, and Homesense along with TJX and other TJX companies and affiliates as the "TJX Businesses." We use the words "you" and "your" to mean you, the reader, and other visitors, users, or customers to our stores, websites, and mobile apps who are, in all cases, over the age of 13.
This Privacy Statement pertains to the personal information we collect about you in our stores, on our websites, via our mobile apps, through interest-based online advertising, and anywhere else online or offline where we may interact with you and collect your personal information.
The Privacy Statement describes:
WHAT INFORMATION WE COLLECT We may collect certain information from or about you in connection with your interactions with us, such as when you use our mobile app, shop on our websites, or in our stores. This information may include:
We share all of the above information with the relevant third parties described in the How We Disclose Your Information section.
HOW WE COLLECT YOUR INFORMATION We collect information from or about you in a number of different ways, including:
HOW LONG WE RETAIN YOUR INFORMATION We will store and retain your personal information in accordance with applicable law and for as long as necessary to carry out the purposes described in this statement in accordance with our internal data retention procedures. The criteria used to determine the retention periods include:
HOW WE MAY USE YOUR INFORMATION When we collect your information, we may use it for a number of purposes, including to:
We also may use the information in other ways for which we will provide specific notice at the time of collection. In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also supplement the information we collect with other public demographic information.
HOW WE DISCLOSE YOUR INFORMATION
Affiliates We may share your personal information among the TJX Businesses. They may use this information to offer products and services to you consistent with the purposes identified in this statement.
Business Sale/Purchase Your information may also be transferred as an asset in connection with a merger or sale (including any transfers made as part of a reorganization, dissolution, or liquidation) involving all or part of the TJX Businesses or as part of a stock sale or other change in corporate control.
Contests and Promotions If a contest, sweepstakes, or promotion is jointly sponsored by us and one or more other sponsors, your information may be shared with such sponsors. We do not control other sponsors' use of your personal information, and their use of your information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may choose not to participate in such jointly sponsored contests, sweepstakes, or promotions. Such offerings may also be subject to additional rules and regulations governing your participation.
Third-Party Service Providers We also may share certain personal information we collect about you with partners or third parties who perform services for us or with whom we contract for the purposes described in this Privacy Statement. For example, we may use third parties to host our websites or mobile apps, operate certain of its features, send emails, print or send mailings, run our sweepstakes, contests, or other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill orders. Such third-party service providers enter into written agreements with us and are given the information that they need to perform their designated functions. We do not authorize them to use or disclose your personal information for their own or any others' marketing purposes.
Card Issuers and Other Business Partners When you apply for the TJX Rewards® Card, we share the information you provide with the financial institution that issues the card, and it is that institution’s privacy policy that applies to the information you provide on the TJX Rewards® Card application.
Legal Requirements and to Prevent Harm We also may disclose information about you as is required by law or legal process such as subpoenas or court or agency orders. Additionally, we may disclose information that we may reasonably determine to be necessary or appropriate to protect our rights or the rights of others, to avert loss or harm to persons or property, to enforce our Terms of Use or this Privacy Statement, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
CHILDREN'S PRIVACY Our websites and mobile apps are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.
EXTERNAL ONLINE SERVICES AND FEATURES For your convenience and information, our websites and mobile apps may provide links to other online services, and may include third-party features such as apps, tools, widgets, and plug-ins ("Third-Party Online Services"). These Third-Party Online Services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy policies of these parties, which we strongly suggest you review. To the extent any linked Third-Party Online Services are not owned or controlled by TJX, we are not responsible for these third parties’ information practices.
HOW WE PROTECT YOUR INFORMATION We maintain administrative, technical, and physical safeguards designed to protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of your personal information. However, we cannot guarantee the effectiveness of these safeguards, and nothing in this statement shall be construed as an express or implied warranty against loss, misuse, or unauthorized access, disclosure, alteration, or destruction.
YOUR OPTIONS
Do Not Track Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not specifically respond to browser "do not track" signals. However, we do process Global Privacy Control ("GPC") signals as a valid opt-out request under the California Consumer Privacy Act as further described below.
Opt Out From/Restrict Cookies and Online Behavioral Advertising Your web browser may tell you how to be notified when you receive certain types of cookies and how to restrict, reject or disable certain cookies. If you would like to opt out of the sale or sharing of your personal information/targeted advertising, please view our Notice of Opt-Out of the Sale or Sharing of Personal Information/Targeted Advertising. Additionally, you may directly opt out of data collection from the particular companies that we use to collect information from users of our websites as specified below:
To update your preferences, ask us to remove your information from our mailing lists, or submit a request, you may contact us at dataprivacy@tjx.com or by submitting an Online Request. You also may use the following options:
Unsubscribe from Email and/or Postal Mail You can unsubscribe from receiving promotional email and/or postal mail from us by doing the following:
Please specify if you would like to unsubscribe from email, postal mail, or both. If you have already received communications from us, it will expedite the unsubscribe process if you are prepared to provide us with the exact name, email, and/or postal mail addresses under which you have been receiving communications from us. Please note that any unsubscribe request for postal mail may take at least 60 days to become effective. You may still receive email or postal mail from other members of the TJX Businesses if they received your email or postal address from other sources or as a result of their own transactions or experiences with you, or if you request to hear from us again.
CONTACT INFORMATION If you have questions regarding this Privacy Statement or our privacy practices, or if you wish to update the personal information you have provided to us, you may do so by contacting us at dataprivacy@tjx.com or by submitting an Online Request.
CHANGES TO OUR STATEMENT This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Statement and indicate when it was most recently updated.
U.S. STATE PRIVACY
NOTICE TO RESIDENTS OF CALIFORNIA When we collect personal information from residents of California, we become subject to, and those residents have certain rights under, California's privacy laws including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA"). This section of our statement supplements the Privacy Statement and applies solely to California residents.
Collection and Disclosure During the prior 12-month period we have:
To opt out of the sale or sharing of your personal information/targeted advertising, please view our Notice of Opt-Out of the Sale or Sharing of Personal Information/Targeted Advertising.
We do not sell or share the personal information of consumers under the age of 16 if we have actual knowledge of the individual’s age.
We do not use or disclose sensitive personal information for purposes other than those specified in the California Consumer Privacy Act Regulations § 7027(m).
We will store and retain your personal information in accordance with applicable law and for as long as necessary to carry out the purposes described in this statement in accordance with our internal data retention procedures. The criteria used to determine the retention periods include:
Privacy Rights of California Residents California residents have the below-listed rights with respect to their personal information:
These rights, and how you can exercise them, are described in greater detail below. You have the right to request the following information about the personal information we have collected about you:
Additionally, you have the right to request that we delete the personal information we have collected from you, subject to certain exceptions, or correct inaccurate personal information that we maintain about you.
We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.
As stated above, we do not use or disclose sensitive personal information for purposes other than those specified in the California Consumer Privacy Act Regulations § 7027(l)(1).
You can exercise most of these rights by submitting a verifiable request to dataprivacy@tjx.com, via our Online Request Form, or by contacting us by phone:
As stated above in the Your Options section of this statement, we process GPC signals as a valid opt out request under the CCPA. Please note that GPC signals are browser and device specific. To opt out of the sale or sharing of your personal information/targeted advertising, please view our Notice of Opt-Out of the Sale or Sharing of Personal Information/Targeted Advertising.
To help protect your privacy and maintain security, we take steps to verify your identity before granting you, or a third party acting on your behalf, access to your personal information or complying with your request. If someone is making a request on your behalf, we require proof of authorization as part of our identity verification process.
Notice of Financial Incentive (This section does not apply to HomeGoods and Homesense) We may offer various financial incentives and benefits (such as free shipping, discounts, and other special offers) to customers who interact with us in our stores or via our websites and mobile apps and provide certain personal information to receive the stated incentive or benefit. Generally, for any financial incentive we offer, we do not assign monetary or other value to personal information. However, the value of the personal information provided by you is reasonably related to the estimated value of the relevant financial incentive for which the information was collected. We reserve the right to withdraw or modify the financial incentives we offer at any time.
The terms of the incentive will be presented to you at the time you sign up. The current list of incentives we offer is described in greater detail below.
Free Shipping:
Metrics Below are metrics regarding Requests to Know, Requests to Delete, and Requests to Opt Out submitted pursuant to the CCPA that the TJX Businesses received, complied with (in whole or in part), and denied between January 1, 2023 and December 31, 2023. These requests as compiled and disclosed are for all individuals, not just California consumers. Request to Know
Request to Delete
Request to Opt-Out
Median Time to Complete: 1 day
NOTICE TO RESIDENTS OF COLORADO When we collect personal information from residents of Colorado we become subject to, and those residents have certain rights under, the state’s privacy law. This section of our statement supplements the Privacy Statement and applies solely to Colorado residents. Please note that we sell or share all of the categories of personal information identified in the What Information We Collect section to or with the categories of third parties identified in the How We Disclose Your Information section.
Privacy Rights of Colorado Residents Colorado residents have the below-listed rights with respect to their personal information:
You can exercise most of these rights by submitting a verifiable request to dataprivacy@tjx.com or via our Online Request Form.
We sell certain personal information to third parties and use it for targeted advertising. To opt out of the sale of your personal information or targeted advertising, please view our Notice of Opt-Out of the Sale or Sharing of Personal Information/Targeted Advertising. As stated above in the Your Options section of this statement, we process GPC signals as a valid opt-out request. Please note that GPC signals are browser and device specific.
Appeals Process If we were unable to fulfill your request, you may appeal our decision by emailing us at dataprivacy@tjx.com. Please include "Appeal Request" in the subject line and a detailed reason for your appeal, as well as your state of residence. We will review the circumstances of your appeal and inform you of any actions taken or not taken in response to your appeal. We will also provide you an explanation of the reasons for the decisions.
NOTICE TO RESIDENTS OF CONNECTICUT, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, TEXAS, AND VIRGINIA When we collect personal information from residents of Connecticut, Montana, Nebraska, New Hampshire, New Jersey, Texas, and Virginia, we become subject to, and those residents have certain rights under, the privacy law of their particular state. This section of our statement supplements the Privacy Statement and applies solely to Connecticut, Montana, Nebraska, New Hampshire, New Jersey, Texas, and Virginia residents. Please note that we share all of the categories of personal information identified in the What Information We Collect section to or with the categories of third parties identified in the How We Disclose Your Information section.
Privacy Rights of Residents of Connecticut, Montana, Nebraska, New Hampshire, New Jersey, Texas, and Virgina Connecticut, Montana, Nebraska, New Hampshire, New Jersey, Texas, and Virginia residents have the below-listed rights with respect to their personal information:
Data Collection of Texas Residents During the prior 12-month period we have collected the following categories of personal information and sensitive personal information about Texas residents:
NOTICE TO RESIDENTS OF DELAWARE AND OREGON When we collect personal information from residents of Oregon and Delaware, we become subject to, and those residents have certain rights under, the privacy law of their particular state. This section of our statement supplements the Privacy Statement and applies solely to Delaware and Oregon residents. Please note that we share all of the categories of personal information identified in the What Information We Collect section to or with the categories of third parties identified in the How We Disclose Your Information section. Please also note that Marshalls is registered as "Marshalls of MA, Inc." in the state of Oregon.
Privacy Rights of Residents of Delaware and Oregon Delaware and Oregon residents have the below-listed rights with respect to their personal information:
Data Collection of Oregon Residents During the prior 12-month period we have collected the following categories of personal information and sensitive personal information about Oregon residents:
NOTICE TO RESIDENTS OF IOWA When we collect personal information from residents of Iowa, we become subject to, and those residents have certain rights under, the privacy law of that state. This section of our statement supplements the Privacy Statement and applies solely to Iowa residents. Please note that we share all of the categories of personal information identified in the What Information We Collect section to or with the categories of third parties identified in the How We Disclose Your Information section.
Privacy Rights of Residents of Iowa Iowa residents have the below-listed rights with respect to their personal information:
NOTICE TO RESIDENTS OF UTAH When we collect personal information from residents of Utah, we become subject to, and those residents have certain rights under, the state’s privacy law. This section of our statement supplements the Privacy Statement and applies solely to Utah residents. Please note that we share all of the categories of personal information identified in the What Information We Collect section to or with the categories of third parties identified in the How We Disclose Your Information section.
Privacy Rights of Residents of Utah Utah residents have the below-listed rights with respect to their personal information:
NEVADA PRIVACY We do not sell your personal information in exchange for monetary compensation.