FAQs

how can we help?

my orders Rewards gift cards merchandise credits returns shipping stores

order FAQs

track your order

To track your order, please click here.
Please note order tracking is available after 8pm EST on the day your package is shipped. When the order ships, carrier website will show that a label was created. Upon the creation of a label, the order generally shows movement within 24 hours on the shipper’s website.
Your complete order history is available when signed in on tjmaxx.com. Your order history will be stored for 6 months.
Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience.
still need help? contact customer service

can i cancel an order?

Once you have placed your order and it has been confirmed, we are unable to change or cancel your order.
If you do find you have placed an order that you no longer require, you can return it within 40 days of your order date for a refund within the terms of our return policy for items purchased online.
still need help? contact customer service

can i request a price adjustment?

At this time we do not offer price adjustments for marked down or clearance merchandise that was previously purchased. If you are not completely satisfied with your online purchase, please do not hesitate to return it within 40 days of your order date. We accept returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt.
still need help? contact customer service

who do i contact about my online order?

Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience.
still need help?
- For issues with your order, please call 1-833-888-0776.
- Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
- If it is outside our business hours, you can fill out our contact us form
- For issues with your TJX Rewards credit card, please call the number below depending on your card type:
  - TJX Rewards^® Credit Card: 1-800-952-6133
  - TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

inventory indicator

The Site may provide you with information about inventory levels for particular items stating the number of items remaining. These levels are informational only. An item is not reserved when you put it in your cart and may be purchased by others at any time prior to you completing checkout. In addition, the information may not be up to date in real time. We hope you find the inventory indicators useful, recognizing that they are an indication of levels but may not be exact.

Rewards FAQs

pay credit card bill online

Go to tjxrewards.com to pay your bill online, check your statement or update your account.
If you do not have a tjxrewards.com account, you must register your card and create an online account to manage your credit card online.
still need help?
- If you are still unable to login to your TJX Rewards credit card account contact Synchrony's customer service using the number on the back of your credit card.
- TJX Rewards^® Credit Card: 1-800-952-6133
- TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

view Rewards Certificates

If you linked your card, you can view your Rewards Certificates balance within the TJX Rewards section under my account.
link your card or learn more: Digital Rewards Certificate FAQs
If you wish to print your Rewards Certificates for use in store, go to tjxrewards.com. If you do not already have a tjxrewards.com account you will need to register your card.
still need help?
- If you are still unable to login to your TJX Rewards credit card account contact Synchrony's customer service using the number on the back of your credit card.
- TJX Rewards^® Credit Card: 1-800-952-6133
- TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

access Digital Rewards Certificates

You must link your card to access your Digital Rewards Certificates on our brand apps and .com sites. Once you link your card, you will be able to view your balance within the  TJX Rewards section under my account and redeem your Rewards Certificates at checkout on tjmaxx.com or marshalls.com. Additionally, your Rewards Certificates will be available when signed in on the TJ Maxx, Marshalls, or HomeGoods app to redeem in any TJX store.
link your card or following these steps:
- If you aren’t already, sign in on tjmaxx.com
- Go to the TJX Rewards section under my account and click link my card
- Fill out the requested information: Either enter your 16 digit credit card account number and last four digits of your social security number OR log in to your TJX Rewards credit card account.
- To learn more: Digital Rewards Certificate FAQs
still need help?
- If you are still unable to login to your TJX Rewards credit card account contact Synchrony's customer service using the number on the back of your credit card.
- TJX Rewards^® Credit Card: 1-800-952-6133
- TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

redeem Rewards Certificates online

If you linked your card, your Rewards Certificates will appear in the payment section within checkout when signed in on tjmaxx.com. If the payment section is hidden click edit.

link your card or learn more: Digital Rewards Certificate FAQs

If you have not linked your card, you can manually apply your Rewards Certificates at checkout. You can do this under Rewards Certificates and Gift Cards within the Payment section. Simply hand-key in the number and CSC (card security code) of the Rewards Certificates you wish to redeem.
still need help?
- If you are still unable to login to your TJX Rewards credit card account contact Synchrony's customer service using the number on the back of your credit card.
- TJX Rewards^® Credit Card: 1-800-952-6133
- TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

redeem a Rewards Certificate in-store

If you have linked your card, your Rewards Certificates will be available when signed in on the TJ Maxx, Marshalls or HomeGoods apps for you to scan and redeem in any TJX store.
- link your card or learn more: Digital Rewards Certificate FAQs
If you have not linked, you can have a cashier scan the Rewards Certificates issued in your paper or electronic billing statement to redeem.
If you wish to print your Rewards Certificates for use in store, go to tjxrewards.com. If you do not have already have a tjxrewards.com account you will need to register your card.
still need help?
- If you are still unable to login to your TJX Rewards credit card account contact Synchrony's customer service using the number on the back of your credit card.
- TJX Rewards^® Credit Card: 1-800-952-6133
- TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

apply for TJX Rewards® credit card

apply now or visit tjxrewards.com and click apply.

who do i contact about credit card issues?

If you are having trouble with your TJX Rewards credit card, If you are still unable to login to your TJX Rewards credit card account contact Synchrony's customer service using the number on the back of your credit card.
- TJX Rewards^® Credit Card: 1-800-952-6133
- TJX Rewards^® Platinum MasterCard^®: 1-877-890-3150

unlink my card

By clicking “unlink my card,” you will no longer have access to your earned Rewards Certificates within our apps or on our sites. It may take 30 minutes to completely unlink. You may relink your TJX Rewards® credit card again at any time.
reasons you may need to unlink your card:
- You previously linked but are now unable to see your Rewards Certificates
- You have been issued a new TJX Rewards® credit card
- You are experiencing issues with your available Rewards balance
unlink my card

gift card FAQs

buy gift card

buy and send gift card by mail
buy e-gift card
Note: Gift cards ship for free when the standard shipping method is selected during checkout.
still need help? contact customer service

check gift card balance

check gift card balance
still need help? contact customer service

redeem gift card

Gift cards and e-gift cards can be redeemed at tjmaxx.com, or in any TJX store.
To redeem online, proceed to checkout and locate the Rewards Certificates and Gift Cards field within the payment section. Here is where you will enter your 19-digit gift card number and CSC.
still need help? contact customer service

buy corporate gift cards

Please email or call the below contact information to purchase gift cards for your employees or customers:
- Email: corporaterewards@tjx.com
- Call: 1-800-333-1387

who do i contact about gift cards?

Having issues while shopping online? Call 1-833-888-0776.
Having issues while shopping in-store? Call 1-800-926-6299.
Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
If it is outside our hours, you can fill out our contact us form

merchandise credit FAQs

what is a merchandise credit?

A regular merchandise credit could be issued from a refund, return, or cancelled item(s). You can use it for future purchases in store at TJ Maxx, Marshalls, Sierra, HomeGoods, Homesense, or online at tjmaxx.com, marshalls.com, or sierra.com. This card cannot be exchanged for cash.
You might receive a digital or physical merchandise credit if:
- The item is returned past the return window
- The item was purchased partly or entirely with a gift card or Rewards Certificate
- The item is returned with a gift receipt
- There is a tax adjustment (for online orders paid entirely with a gift card or Rewards Certificate only)
- Refunds for shipping-related issues (damages, delivery delays, etc.) (for online orders only)
- The item was purchased using PayPal (for online purchases returned to stores only)

how can I use my merchandise credit?

In Store: Show the card to an associate at checkout in any TJX store.
Online: Visit our TJ Maxx, Marshalls or Sierra sites or apps, enter your card number and CSC during checkout.

who do I contact about merchandise credits?

For digital merchandise credits, call 1-877-777-0637.
For physical merchandise credits, call 1-800-926-6299.
Customer service hours are Monday through Friday 9AM to 6PM EST.
If it is outside our hours, you can fill out our contact us form.

return FAQs

holiday extended return policy

Holiday Return Policy For Items Purchased In Stores:

Purchases made between 10/4/2026 and 12/24/2026 may be returned through 1/25/2027.
Our normal return policy will apply to all purchases made beginning 12/26/2026. Gift returns with receipt will receive a store credit.

Holiday Return Policy For Items Purchased Online:

Purchases made between 10/4/2026 and 12/24/2026 may be returned through 2/4/2027.
Our normal return policy will apply to all purchases made beginning 12/26/2026.Gift returns with receipt will receive a store credit.

how do i print my return label?

We have moved to a paperless returns process:

For returns by mail, visit our return policy page or your online order details to start a return. If printing at home, include the printed pack slip in the return box/poly bag and affix the ship label to the outside of the package. If the carrier is printing for you, the pack slip and ship label will be provided.

For returns to store, your shipping confirmation email is your receipt. Show the barcode to a store associate to complete your return. You can also find this barcode in your online order details.

Keep the plastic packaging that your items arrived in and include with return for easier processing.

still need help? contact customer service

return an online purchase at a store

To make in-store returns quicker and easier, please provide your Shipping Confirmation email (printed or on mobile device) and the plastic packaging your items arrived in.
The store associate will scan the barcode provided or ask for the Order Number. A barcode is also provided in your Order Details (Guest or Account).
Take a screenshot of the barcode and order number to ensure access in locations with a low Wi-Fi connection.
You can return online purchases to a store for free within 40 days of your order date, unless otherwise noted on your shipping confirmation email. Please note: Items purchased at tjmaxx.com can only be returned to a TJ Maxx store.
To complete a return in store you will need to provide:
- Your signature
- Your receipt/shipping confirmation email or the barcode/order number from your online order details.
- For returns without a receipt, you will need to provide a valid government issued photo ID, name, address.
- The plastic bags with barcodes your items arrived in
You will receive a physical merchandise credit if:
- If the item is NOT returned within 40 days of your order date
- The item is returned without a receipt/shipping confirmation email or the barcode/order number from your online order details (online orders only).
- The item is returned with a gift receipt.
- The item was purchased partly or entirely with a gift card or Rewards Certificate.
Our return policies are always subject to local, state, and federal restrictions.
Returns may be limited or declined based upon our refund verification systems, which are used to process and track returns to reduce fraud.
still need help? contact customer service

return an online purchase by mail

Items returned by mail will receive a full refund if they arrive at our warehouse within 40 days of your order date with a printed packing slip from our online returns portal or printed shipping confirmation email.
Note: There is a return shipping and handling fee of $11.99 per return package which will be deducted from your refund unless the merchandise is defective. Consolidate items into a single return shipment whenever possible. To avoid return shipping and handling costs, you can bring your online purchase to a TJ Maxx store near you.
To complete a return by mail, follow these steps:
- Use the online returns portal to initiate your return. During this process, you can select either print a packing slip and ship label at home or have the carrier do the printing for you.
- Include the printed packing slip or a copy of your shipping confirmation email in your package, as well as the plastic packaging that your items arrived in.
- Drop off the package at the shipping carrier indicated on your return label.
You will receive a digital merchandise credit (redeemable at all our family of stores and online):

If the item does NOT arrive at our warehouse within 40 days of your order date
The item is returned with a printed packing slip or shipping confirmation email.
The item was purchased partly or entirely with a gift card or Rewards Certificate.

You will receive a physical merchandise credit (redeemable at all our family of stores and online):

The item was purchased as part of a gift order.

Due to the additional health and wellness practices, we have introduced to our online fulfillment center, you may experience delays in the processing of returns.
still need help? contact customer service

when will i receive my refund?

For returns by mail, your account will be credited within 10 to 14 business days after we've received your qualifying tjmaxx.com return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.
Returns in store will be refunded to the original form of payment or physical merchandise credit. Please note, it may take a few days until your bank posts the refund to your account.

still need help? contact customer service

who do i contact about returns?

Having issues while shopping online? Call 1-833-888-0776.
Having issues while shopping in-store? Call 1-800-926-6299.
Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
If it is outside our hours, you can fill out our contact us form

shipping & delivery FAQs

cost of shipping

Standard shipping is free when you spend $89 and enter the code “SHIP89” within the apply code field in bag or checkout.
If you spend less than $89, the cost of shipping is based on the purchase amount and shipping method. Please note some states require tax to be charged on the shipping and handling/freight line.
Standard Shipping Costs:
- Purchase of $0 - $99.99 = $8.99 shipping
- Purchase of $100+ = $9.99 shipping
- Note: Gift Cards ship for free when the standard shipping method is selected during checkout.
Express Shipping Costs:
- Purchase of $0 - $99.99 = $18.99 shipping
- Purchase of $100+ = $19.99 shipping
Expedited Shipping Costs:
- Purchase of $0 - $99.99 = $25.99 shipping
- Purchase of $100+ = $26.99 shipping
still need help? contact customer service

how long will it take to receive my shipment?

Standard takes 5-10 business days
Express takes 3–4 business days
Expedited takes 2–3 business days

Express & Expedited delivery estimates reflective of orders placed before 12PM CST. Orders placed after 12PM CST will be processed on next business day.

Please allow additional time for delivery of oversized items, oversized orders, items with special shipping charges and addresses outside of the 48 contiguous U.S.

Standard delivery timeframes do not apply to APO/FPO, Alaska, Hawaii, and Puerto Rico shipments. These shipments can take up to 5 additional business days.

T.J.Maxx is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.

Still need help? Contact Customer Service

how do i get free shipping?

Standard shipping is free when you spend $89 before taxes and shipping charges. To receive free shipping, you must enter the code “SHIP89” within the Apply Code field in bag or checkout. If you forget to enter the code call customer service at 1-833-888-0776.
Offer is good for standard shipping only. Standard rules and charges apply for express shipping, expedited shipping and return shipping.
still need help? contact customer service

do you offer store pick up?

Currently, we do not offer ship to/pick up at a store.
still need help? contact customer service

who do i contact about my shipment?

Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience.
still need help? contact customer service

store FAQs

find a store

To find a store near you check out our store locator.
Alternatively view our list of all TJ Maxx stores.
still need help? contact customer service

important store updates

Because your health and well-being are important to us, in addition to our regular practices, we have taken the following measures in our stores, distribution centers and online fulfillment centers:
- Protective shields at our cash registers in stores
- Enhanced cleaning throughout our stores (including shopping carts) and other buildings (including distribution and online fulfillment centers).
- Masks will be mandatory for Associates for the time being, and we will be making both masks and gloves available for all Associates.
- In all our U.S. stores, customers are required to wear face coverings. In some states and areas, this is already a requirement. (except for young children and those with health conditions that prevent them from wearing a face covering, or if a state or local exemption applies).
- Dressing rooms are temporarily closed. Our return policy allows you to purchase, try on at home and return what you do not want within 30 days of purchase.
- Occupancy Limits in Stores
- Encouraging social distancing in stores and across our other buildings. Please leave 6 feet between yourself and others while shopping and in our check-out line.
Please view our store locator for the specific hours of a store near you. Operating hours may vary. We regret any inconvenience our customers may experience.
To help with social distancing, we may limit the number of shoppers allowed in the store at any one time. If there is a line, some stores may offer a virtual queue. If available, simply scan the QR code on the sign at your local store or see an associate for assistance.
Layaway will be closed except for pickups and cancellations.
still need help? contact customer service

return an in-store purchase

You can return in-store purchases within 30 days of purchase for a refund. Returns with a valid receipt over 30 days, with a gift receipt or without a receipt will receive physical merchandise credit only. Please note: Items purchased at a TJ Maxx store can only be returned to a TJ Maxx store.
Merchandise that is used, worn, or in unsellable condition will not be accepted for return or exchange.
Returns may be limited or declined based upon our refund verification systems, which are used to process and track returns to reduce fraud.
A valid, government-issued photo ID, name, address, and signature are required for all non-receipted returns, and will be required for use of the resulting merchandise credit. Name on photo ID presented at time of issuance must match the name on the photo ID for redemption or the merchandise credit may not be used.
Receipted returns are subject to validation/verification by our system.
Still need help? contact customer service

who do i contact about store-related issues?

Having issues while shopping in-store? Call 1-800-926-6299.
Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
If it is outside our hours, you can fill out our contact us form