Information For Our Customers
  • Your health and well-being remain a priority. In addition to our regular practices, we've taken the following measures:
     
    • Protective shields at our cash registers in stores
    • Enhanced cleaning in our stores.
    • Masks remain mandatory for Associates in most locations for the time being, and we will be making both masks and gloves available for all Associates.
    • Signage in U.S. stores with recent CDC guidance which recommends that all unvaccinated individuals wear face coverings indoors, and that vaccinated individuals wear face coverings in areas with substantial or high transmission of COVID-19. Where applicable, we ask individuals to follow any state or local mandates that require face coverings.
    • Occupancy limits vary by store.
    • Encouraging social distancing in stores and across our other buildings. Please leave 6 feet between yourself and others while shopping and in our check-out line.
    • Please click here for the specific hours of a store near you. Operating hours may vary. We regret any inconvenience our customers may experience.
    • Occupancy limits vary by store.
    • Layaway will be closed except for pickups and cancellations.
  • Items Purchased In Stores:
    • In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed T.J.Maxx store within 30 days after the store reopens, or any other open T.J.Maxx store within 30 days of purchase.
    • Our return policies are always subject to local, state and federal restrictions.
    • All other terms of our standard Return Policy apply.

    Items Purchased Online:
    • Our return policies are always subject to local, state and federal restrictions.
    • You may return Merchandise purchased online to any open T.J.Maxx store within 40 days of your order date.
    • Alternatively, merchandise purchased online can be returned using our return-by-mail option.
      • Due to the additional health and wellness practices we have introduced to our online fulfillment center, you may experience delays in the processing of returns.
    • All other terms of our standard Return Policy apply.
    • Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience.