returns
back to topicnot what you had in mind? not a problem—returns are easy and paperless. Use your shipping confirmation email as your receipt for free in-store returns, or click below to return by mail through our new, easy-to-use returns portal.
return to store
Free returns to any TJ Maxx store! Bring your shipping email as your receipt for online orders.
find a store near youreturn by mail
Start process to print a return label or generate a QR code for a printerless return.
start a returnreturn policy information
overview:
- Returns are free to any TJ Maxx store. To make in-store returns quicker and easier, please provide your Shipping Confirmation email (printed or on mobile device) and the plastic packaging your items arrived in.
- Returns by mail are $11.99. Initiate a return using our easy online returns portal.
- Items will be credited to their original form of payment so long as they are made within the following time periods:
- Online orders: within 40 days of order date
- In-store purchases: within 30 days of purchase
- We will gladly take back most unwashed, unused, and appropriately tagged merchandise as outlined in our return policy.
- Our return policies are always subject to local, state and federal restrictions.
- All other terms of our standard return policies apply:
return policy for items purchased online return policy for items purchased in stores
oversized items:
Oversized items, based on size and/or weight of the product, may have a shipping surcharge cost in addition to standard delivery and processing charges. Shipping and handling costs and shipping surcharges are non-refundable.
Shipments containing oversized items (e.g Accent Chairs, Area Rugs, etc.) may be restricted in the online return portal. To initiate a return via mail in this circumstance, please contact TJX Customer Service by phone at 1-833-888-0776, or by email at ecommercecustomerservice@tjx.com