Updates on Our Return Policy
Items Purchased In Stores:
- In the event of a store closure due to COVID-19, merchandise purchased in-store can be returned to the closed T.J.Maxx store within 30 days after the store reopens, or any other open T.J.Maxx store within 30 days of purchase.
- Our return policies are always subject to local, state and federal restrictions. Due to COVID-19, some jurisdictions prohibit the return of certain products. Please check the governmental restrictions in your area to know whether any particular products are prohibited from being returned in stores or online.
- All other terms of our standard Return Policy apply.
standard return policy for items purchased in stores
Our customers continue to be our top priority. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.
Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns. To learn about how we use and handle your information, please see our Privacy Notice.
To make your returns quicker and easier please keep your receipt.
Please note that items purchased at a T.J. Maxx store can only be returned to a T.J. Maxx store, in accordance with this return policy. Items purchased at T.J. Maxx may not be returned to Marshalls or any of our other sister brands.