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holiday return policy
standard return policy
returning by mail
returning in store
refunds
refund processing time
PayPal returns
exceptions & special instructions
gift cards
exchanges


holiday return policy
The Holiday Extended Return Policy is as follows:

Purchases:
  • Made between 10/15/17 and 12/24/17 may be returned through 01/23/18.
  • Our normal refund policy will apply to all purchases made beginning December 25th.
Returns:
  • With a receipt will receive a charge credit.
  • With a gift receipt will receive a merchandise credit.
  • Without a receipt will receive a merchandise credit.


standard return policy
Not what you had in mind? Not a problem. Returns are absolutely free in store and so easy by mail.

If you're not satisfied with your online purchase, don’t hesitate to return it within 30 days of your order date, unless otherwise noted on the packing slip. We accept returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt.

Before placing your return, check if your item is eligible for return, as some items may be final sale or subject to additional return restrictions. You can find this information in the returns column of your receipt.  (This information also appears on the product description page, so you may review it before making your purchase.) Also, be sure to review the specific terms for your preferred method of return (either by mail or in store).


returning by mail
Returns by mail are accepted if they arrive at our warehouse within 30 days of your order date. For an easy return by mail, use the return shipping label we’ve included on your receipt (a return shipping and handling fee of $9.99 will be deducted from your refund or merchandise credit) and drop your package off at any UPS location. Be sure to include your receipt (or a copy of your shipping confirmation email) in your package. Returns that arrive at the warehouse more than 30 days after the original order date may qualify for a merchandise credit. To avoid return shipping and handling costs, please bring your online purchase to a T.J.Maxx store near you.


returning in store
In store returns, which are also subject to the above restrictions, are accepted within 30 days of your order date. If your purchase is eligible for an in store return, bring your item(s) and either your receipt or shipping confirmation email to your nearest Store Location
Your signature is required for any in store return. For returns without a receipt, you’ll need to provide a valid government issued photo ID, name, address, and signature. To learn about how we use and handle your information, please see our Privacy Policy.


refunds
All refunds will be credited to your original form of payment or a merchandise credit.

Returns
  • With a receipt/packing slip or shipping confirmation email will receive a cash refund or charge credit.
  • With a gift receipt will receive a merchandise credit.
  • Without a receipt/packing slip or shipping confirmation email will receive a merchandise credit.
  • Purchased with PayPal and returned in store will receive a merchandise credit. Returns purchased with PayPal and returned by mail will receive a cash refund or charge credit.
  • Purchased partly or entirely with a T.J. Maxx Gift Card will receive a merchandise credit when they are returned. This credit is redeemable online or in store at any T.J.Maxx location.
  • Return shipping and handling fees are non-refundable, unless the merchandise is defective.


refund processing time

  • For returns by mail, your account will be credited within 10 to 14 business days after we've received your qualifying tjmaxx.com return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.
  • Returns in store will be refunded to the original form of payment of merchandise credit on the spot. Please note, it may take a few days until your bank posts the refund to your account.


PayPal returns

  • In Store: Purchases made with PayPal and that are returned to a T.J.Maxx store will receive any refund in the form of a merchandise credit.
  • By Mail: Purchases made with PayPal that are returned by mail will receive charge credit, minus the $9.99 return shipping and handling fee.
  • To learn more about our PayPal return policy, please visit the PayPal FAQs.


exceptions & special instructions

  • Returns received (1) more than 30 days after your order date, (2) without a receipt or (3) with a gift receipt will receive a merchandise credit. This credit is redeemable online or in store at any T.J.Maxx location
  • Merchandise bought in store cannot be returned online
  • Merchandise that is used or worn will not be accepted for refund or merchandise credit.
  • Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
  • Items over $1000 are not eligible for in store return
  • Handbags over $499.99 are not eligible for in store return
  • Beauty items opened or tampered with cannot be returned
  • Other restrictions may apply


gift cards
Gift cards are not eligible for returns.


exchanges
Due to our ever-changing inventory, exchanges are not available for online orders.